Petaluma Pepper Company
Return Policy & Quality Assurance
About Our Return Policy
At Petaluma Pepper Co., we take great pride in delivering the freshest, highest-quality peppers and spicy products. Due to the perishable nature of our fresh produce, we have a strict no-return policy for all food items.
Our commitment to quality means we carefully source, handle, and ship our products with the utmost care to ensure you receive them in perfect condition. While we cannot accept returns on perishable items, we stand behind the quality of everything we send out.
Fresh Produce Policy
No Returns on Perishable Items
🚫 No Returns on Fresh Peppers
All fresh peppers and produce are considered final sale due to health and safety regulations.
Due to health and safety regulations, we cannot accept returns on any perishable items including fresh peppers, regardless of condition.
This policy exists to protect both you and our business from potential health risks associated with returning fresh produce. Once fresh peppers leave our facility, we cannot ensure they have been stored at proper temperatures or handled appropriately.
Quality Guarantee
Our Commitment to Excellence
While we cannot accept returns, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
If your fresh peppers arrive damaged or spoiled, please contact us within 24 hours of delivery with photos and your order number.
Our quality guarantee means we'll work with you to resolve any issues and ensure you receive the premium peppers you've come to expect from Petaluma Pepper Company.
Non-Perishable Items Return Policy
Processed spicy products (sauces, spice blends, dried peppers) may be eligible for return within 7 days of delivery if unopened and in original packaging. We carefully inspect all orders before shipment and partner with trusted carriers to ensure your peppers arrive fresh.
Our Commitment to Quality
If we make an error with your order, we'll make it right with a replacement or credit to your account.
How to Report Issues
Steps to Address Any Problems
If you experience any issues with your order, please follow these steps to help us resolve the problem quickly:
Contact Us Immediately
Reach out to our customer service team as soon as possible at support@petalumapeppercompany.com
Include Your Order Number
Provide your order number and a detailed description of the issue you're experiencing.
Submit Photos
Include photos of any damaged items, which help us resolve issues quickly and accurately.
Quick Resolution
Our team will review your report and work to resolve the issue promptly and fairly.
Customer Service Contact
For questions about our return policy or to report any issues with your order, please contact our customer service team:
Email: support@petalumapeppercompany.com
We're committed to ensuring your satisfaction and will work with you to address any concerns about the quality of your Petaluma Pepper Company products.