Petaluma Pepper Company
Refund Policy & Customer Satisfaction
About Our Refund Policy
We want you to be completely satisfied with your Petaluma Pepper Co. purchase. Our refund policy is designed to be fair and straightforward while accounting for the perishable nature of our products.
Customer satisfaction is our top priority, and we understand that sometimes issues arise. We're committed to working with you to resolve any problems quickly and fairly, while maintaining the quality and freshness that our customers expect.
Fresh Produce Refunds
Special Considerations for Perishable Items
⚠️ Limited Refunds for Fresh Items
Fresh peppers are perishable and cannot be resold once delivered. We offer refunds only in specific cases.
Since our fresh peppers are perishable goods, our refund policy must account for the unique challenges of shipping live produce. We offer refunds only in these documented cases:
Shipping Damage
Items that arrive damaged during shipping, when accompanied by photo evidence of the damage.
Incorrect Items
Wrong items delivered due to our fulfillment error or shipping mistakes.
Premature Spoilage
Items that have spoiled within 24 hours of delivery, indicating a quality issue.
Quality Issues
Products that do not meet our quality standards upon delivery verification.
Processing & Timeline
What to Expect After Your Refund Request
Once your refund request is approved, we process it promptly to ensure you receive your funds as quickly as possible:
Processing Time: Approved refunds are processed within 3-5 business days and will appear on your original payment method within 5-10 business days.
Review Process: Our customer service team carefully reviews each refund request to ensure fairness while protecting the integrity of our perishable products.
Communication: We'll notify you of the status of your request and provide updates throughout the process.
Non-Refundable Items & Restrictions
We cannot offer refunds for items that have been in your possession for extended periods, items that have been opened or partially used, items returned after our specified timeframes, or shipping and handling charges unless due to our error.
Important Timeframes
Fresh peppers that have been in your possession for more than 24 hours • Opened or partially used products • Items returned after 7 days (for non-perishable items) • Shipping and handling charges (unless our error)
How to Request a Refund
Simple Steps to Submit Your Request
Follow these steps to request a refund for your Petaluma Pepper Company purchase:
Step 1: Contact Us
Contact our customer service within 24 hours of delivery to initiate your refund request.
Step 2: Provide Details
Include your order number and a detailed explanation of the issue you're experiencing.
Step 3: Submit Evidence
Include photos for damaged or spoiled items to help us verify your claim quickly.
Step 4: Review Process
We'll review your request and respond within 2 business days with our decision.
Customer Service Contact
For refund requests or questions about our policy, please contact our customer service team:
Email: support@petalumapepercompany.com
We're committed to resolving your concerns quickly and fairly. Our customer service team is available to help with any questions about your order or our refund policy.